Refund & Returns Policy

At Classic Bargains, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

Please read our policy below for information about returns, exchanges, damaged products and refunds.

 

Returns – 14-Day Policy

We offer a 14-day change-of-mind return policy on eligible regular-priced products. You have 14 days from receiving your order to contact us and request a return.

To qualify for a change-of-mind return, your item must:

• Be unused, unopened and in its original condition.

• Include all original packaging, tags, labels, accessories and product inserts, where applicable.

• Be in a condition suitable for resale.

• Be accompanied by a receipt or proof of purchase.

To request a return, please contact us with your order number, product details and reason for returning the item.

If your request is approved, we will provide the return address and instructions for sending the item back.

Please contact us before returning any items. Unauthorised change-of-mind returns may not be accepted.

Our 14-day policy applies to voluntary change-of-mind returns only and does not limit your rights under Australian Consumer Law.

 

Change-of-Mind Returns

If you have changed your mind, ordered the wrong product or no longer require an item, you may request a return within 14 days of receiving it, provided the product meets our return eligibility requirements.

For approved change-of-mind returns:

• Return postage is the customer's responsibility.

• Original shipping and handling charges are non-refundable.

• Products must be securely packaged to prevent damage during transit.

• Refunds are processed after the returned products have been received and inspected.

We recommend using a tracked postal service and retaining proof of postage.

Items returned in a condition that does not meet our change-of-mind return requirements may not qualify for a refund.

 

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incorrect or not as described, please contact us as soon as possible so we can investigate and arrange an appropriate resolution.

When contacting us, please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and affected areas, where possible.

• Photographs of the external packaging if the item was damaged during delivery, where available.

Photographs help us assess the issue and, where necessary, raise a claim with our supplier or Australia Post.

Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a repair, replacement or refund.

Where a product fails to meet the applicable consumer guarantees, we will cover reasonable return postage costs where required by law.

Please retain the product and its packaging where reasonably possible until we have advised you of the next steps.

 

Exceptions & Non-Returnable Items

The following products are excluded from our voluntary 14-day change-of-mind return policy:

• Print-on-demand books: Titles specially printed or reprinted to fulfil an order.

• Special-order and To Order products: Items specifically sourced or imported for a customer.

• Opened DVDs, Blu-rays and sealed media: Products with their original packaging or security seals removed.

• Opened collectibles and merchandise: Figurines, Pop Vinyl figures and other collectibles removed from their original packaging, or items that have been used.

• Used or displayed posters: Posters and prints that have been mounted, framed, displayed or damaged after delivery.

• Sale and clearance items: Products purchased at a discounted sale or clearance price.

• Gift cards.

These exclusions apply to change-of-mind returns only.

If an item is faulty, damaged, incorrectly supplied or does not meet the consumer guarantees under Australian Consumer Law, you may still be entitled to a remedy regardless of the product category or sale status.

 

Print-on-Demand & Special Orders

Some books and products in our catalogue are specially sourced, imported or printed after an order has been placed.

These products may have extended dispatch timeframes, as indicated on their individual product pages.

Due to the nature of these products, we do not accept change-of-mind returns for print-on-demand or special-order items once they have been supplied.

Cancelling a Special Order

If you wish to cancel a print-on-demand or special-order product before dispatch, please contact us with your order number and product details.

We will check the status of your order and advise you of the available cancellation options in accordance with our Orders Policy.

If your cancellation is accepted, we will arrange a refund to your original payment method.

This does not affect any cancellation or refund rights you may have under Australian Consumer Law.

 

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different product, please request a return for your original eligible item and place a separate order for the replacement product.

Once your return has been received, inspected and approved, we will process your refund.

For faulty, damaged or incorrect products, please contact us first so we can arrange an appropriate resolution in accordance with Australian Consumer Law.

 

Return Postage & Responsibility

For approved change-of-mind returns, customers are responsible for return postage costs.

We strongly recommend using Australia Post or another reliable tracked delivery service and retaining proof of postage until your return has been completed.

Customers are responsible for securely packaging change-of-mind returns to prevent damage during transit.

If an item is returned because it is faulty, damaged, incorrectly supplied or does not meet the applicable consumer guarantees, reasonable return postage costs will be covered where required by law.

 

Lost or Missing Deliveries

If your order has been dispatched but has not arrived within the expected delivery timeframe, please check your Australia Post tracking information.

If your parcel appears to be lost, incorrectly delivered or delayed beyond the expected timeframe, please contact us with your order number.

We will assist in investigating the issue with Australia Post and arrange an appropriate resolution in accordance with your consumer rights.

For information about uncollected parcels, return-to-sender fees and redelivery charges, please refer to our Shipping Information page.

 

Refunds

Once we have received and inspected your approved change-of-mind return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow additional time for your bank, credit card provider or payment service to process the refund and reflect it in your account.

For change-of-mind returns, original shipping and handling charges are non-refundable.

For faulty, damaged or incorrectly supplied products, refunds and applicable delivery costs will be handled in accordance with Australian Consumer Law.

If your original payment method is no longer available or the payment provider cannot process the refund, we will contact you to arrange an appropriate alternative.

 

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may be entitled to provide a repair or other appropriate remedy within a reasonable time.

Your consumer guarantee rights apply regardless of our voluntary 14-day change-of-mind return period and may extend beyond that timeframe.

For further information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC).

 

Contact Us

If you have any questions about returns, refunds or an issue with your order, please contact us through our website.

Please include your order number and a brief description of your enquiry so we can assist you as quickly as possible.