Shipping
Shipping Cost
We offer flat-rate shipping of $9.95 Australia-wide. All orders are dispatched via Australia Post with tracking information provided.
Posters incur an additional $9.95 shipping charge, as they are carefully rolled and shipped separately in a protective mailing tube.
Other products in your order may be shipped together or separately, depending on availability.
International Shipping
We currently ship within Australia only. We hope to offer international shipping in the future.
Delivery Information
We deliver to addresses throughout Australia, including residential and business addresses, PO Boxes and Australia Post Parcel Lockers.
Some deliveries may require a signature upon receipt. We recommend choosing a delivery address where someone is available during regular business hours.
If no one is available to accept a delivery, Australia Post may leave a collection notice or send an electronic notification advising you where and when your parcel can be collected.
Please ensure your email address and delivery details are correct when placing your order.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can track your parcel and check delivery updates directly through Australia Post.
» Track your shipment at Australia Post
Shipping Time
All orders are dispatched from our Moorabbin warehouse in Victoria using Australia Post.
Once dispatched, delivery generally takes approximately 3–10 business days, depending on your location within Australia.
Please note that delivery timeframes are estimates and may vary due to Australia Post's delivery network, public holidays or unforeseen delays.
Order handling and dispatch times vary depending on product availability and are separate from the estimated delivery time.
For more information, please visit our Orders Information page.
Shipping Multiple Products
If your order contains multiple products, items may be dispatched together or separately depending on stock availability and packaging requirements.
Where products are shipped separately, each parcel will have its own tracking number.
Return To Sender and Uncollected Parcels
Occasionally, parcels may be returned to us by Australia Post for reasons including:
-
The parcel was not collected from the post office within the designated collection period.
-
The recipient no longer resides or operates at the delivery address.
-
The delivery address provided was incorrect or incomplete, including missing unit numbers, street numbers or business details.
-
The parcel could not be delivered for other reasons determined by Australia Post.
Australia Post Delivery Notifications
Australia Post may send delivery updates and collection reminders via email, SMS or the AusPost app, depending on the contact details provided and your notification preferences.
We strongly recommend monitoring your parcel's tracking information after dispatch, particularly if you are not available to receive deliveries at your nominated address.
If Australia Post is unable to deliver your parcel and it is taken to a post office for collection, it is your responsibility to collect it within Australia Post's specified collection period.
Parcels that remain uncollected may be returned to us.
Fees For Returned Parcels and Redelivery
If your parcel is returned to us because it was not collected, or because incorrect or incomplete delivery details were provided, additional charges will apply if you request redelivery.
Australia Post charges a $12.00 return-to-sender fee. To resend your parcel, the following charges apply:
| Description | Cost |
|---|---|
| Australia Post return-to-sender fee | $12.00 |
| Additional postage for redelivery | $9.95 |
| Total redelivery cost | $21.95 |
These charges are in addition to the original shipping fee paid when placing your order.
Once your parcel has been returned to us, we will contact you to confirm your delivery address and arrange payment of the additional charges before resending your order.
Please note: The original shipping charge is non-refundable where the parcel was dispatched correctly but returned due to non-collection or incorrect delivery information provided at checkout.
If your parcel is returned due to an error on our part, please contact us so we can investigate and arrange an appropriate resolution.
We appreciate your understanding and cooperation in helping us ensure your orders reach you safely.