Service Profit Chain

Reinventing Talent Management: Principles and Practices for the New World of Work

You Belong Here: The Power of Being Seen, Heard, and Valued on Your Own Terms

Full-Spectrum Thinking: How to Escape Boxes in a Post-Categorical Future

Restoring Sanity: Practices to Awaken Generosity, Creativity, and Kindness in Ourselves and Our Organizations

A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty