{"product_id":"9781936268726","title":"BIFF","description":"Author: Bill Eddy\u003cbr\u003eISBN: 9781936268726\u003cbr\u003ePublisher: High Conflict Institute Press\u003cbr\u003eYear first published: 24 Nov 2014\u003cbr\u003ePages: 176\u003cbr\u003eFormat: Paperback \/ softback\u003cbr\u003e\u003cbr\u003e\u003cp\u003eWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere  online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.\u003c\/p\u003e\u003cp\u003eBIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.\u003c\/p\u003e\u003cp\u003eBIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere.\u003c\/p\u003e\u003cp\u003eThis Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response  by asking 10 simple questions to make it even more effective.\u003c\/p\u003e\u003cp\u003eAnother helpful tool to shift high-conflict people from blaming to problem-solving is \u003ci\u003eSo, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving\u003c\/i\u003e, also by Bill Eddy.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eBill Eddy, LCSW, Esq.\u003c\/b\u003e, is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the \"high conflict personality\" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.\u003c\/p\u003e","brand":"Ships in 10 to 15 days","offers":[{"title":"Default Title","offer_id":46688057229470,"sku":"ADS-9781936268726","price":27.78,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/files\/9781936268726.jpg?v=1775631453","url":"https:\/\/classicbargains.com.au\/products\/9781936268726","provider":"Classic Bargains Australia","version":"1.0","type":"link"}