{"product_id":"9781476711379","title":"The Trust Edge","description":"Author: Horsager, David\u003cbr\u003eISBN: 9781476711379\u003cbr\u003ePublisher: Free Press\u003cbr\u003eYear First Published: 2012\u003cbr\u003ePages: 368\u003cbr\u003eDimensions: 8.5 inches x 5.5 inches x 1 inches\u003cbr\u003eFormat: Hardback\u003cbr\u003e\u003cbr\u003eDescription: \u003cbr\u003e\u003cb\u003eIn this widely popular book, David Horsager presents the ultimate guide to earning, maintaining, and even rebuilding the most critical factor of every business relationship—trust.\u003c\/b\u003e\u003cb\u003e\u003c\/b\u003e\u003cbr\u003e\n \u003cbr\u003e\n In \u003ci\u003eThe Trust Edge\u003c\/i\u003e, David Horsager reveals the foundation of genuine success—trust. Based on research but made practical for today’s leader, \u003ci\u003eThe Trust Edge \u003c\/i\u003eshows that trust is quantifiable and brings dramatic results to businesses and leaders. In this book, Horsager teaches readers how to build the 8 Pillars of Trust: \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e1. Clarity: \u003c\/b\u003ePeople trust the clear and mistrust the ambiguous. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e2. Compassion: \u003c\/b\u003ePeople put faith in those who care beyond themselves. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e3. Character: \u003c\/b\u003ePeople notice those who do what is right over what is easy. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e4. Competency: \u003c\/b\u003ePeople have confidence in those who stay fresh, relevant, and capable. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e5. Commitment: \u003c\/b\u003ePeople believe in those who stand through adversity. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e6. Connection: \u003c\/b\u003ePeople want to follow, buy from, and be around friends. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e7. Contribution: \u003c\/b\u003ePeople immediately respond to results. \u003cbr\u003e\n \u003cbr\u003e\n \u003cb\u003e8. Consistency: \u003c\/b\u003ePeople love to see the little things done consistently. \u003cbr\u003e\n \u003cbr\u003e\n When leaders learn how to implement these pillars, they enjoy better relationships, reputations, retention, revenue, and results. Fascinating and timely, \u003ci\u003eThe Trust Edge \u003c\/i\u003eunveils how trust has the ability to accelerate or destroy any business, organization, or relationship. The lower the trust, the more time everything takes, the more everything costs, and the lower the loyalty of everyone involved. Conversely, an environment of trust leads to greater innovation, morale, and productivity. The trusted leader is followed. From the trusted salesperson, people will buy. For the trusted brand, people will pay more, come back, and tell others. Trust, not money, is the currency of business and life!","brand":"To order - ships in 1 to 3 months","offers":[{"title":"Default Title","offer_id":42545103110302,"sku":"HPC-9781476711379","price":61.78,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/products\/9781476711379.jpg?v=1681443538","url":"https:\/\/classicbargains.com.au\/products\/9781476711379","provider":"Classic Bargains Australia","version":"1.0","type":"link"}