{"product_id":"9780814477953","title":"Great Customer Service On The Telephone","description":"Author: Anderson, Kristin\u003cbr\u003eISBN: 9780814477953\u003cbr\u003ePublisher: HarperCollins Leadership\u003cbr\u003eYear First Published: 2021\u003cbr\u003ePages: 96\u003cbr\u003eDimensions: 254mm x 179mm x 7mm\u003cbr\u003eFormat: Paperback \/ softback\u003cbr\u003e\u003cbr\u003eDescription: \u003cbr\u003e\u003cbr\u003e\n First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those \"\"endless\"\" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.","brand":"Ships in 10 to 15 days","offers":[{"title":"Default Title","offer_id":42515573375134,"sku":"HPC-9780814477953","price":19.78,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/products\/9780814477953.jpg?v=1679962018","url":"https:\/\/classicbargains.com.au\/products\/9780814477953","provider":"Classic Bargains Australia","version":"1.0","type":"link"}