{"product_id":"9780814431832","title":"The Customer Service Survival Kit: What To Say To Defuse Even The Worst Customer Situations","description":"Author: Richard S Gallagher\u003cbr\u003eISBN: 9780814431832\u003cbr\u003ePublisher: AMACOM\u003cbr\u003eYear first published: 29 May 2019\u003cbr\u003ePages: 208 \u003cbr\u003eFormat: Paperback \/ softback\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cp\u003eIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.\u003c\/p\u003e\u003cp\u003eBy providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eTheCustomer Service Survival Kit\u003c\/em\u003e, you’ll find tangible tips and tricks to help you discover:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehow to lean into criticism,\u003c\/li\u003e\n\u003cli\u003ehow to avoid trigger phrases that can make bad situations worse,\u003c\/li\u003e\n\u003cli\u003ethe secret to helping people feel heard,\u003c\/li\u003e\n\u003cli\u003ehow to safely deliver bad news,\u003c\/li\u003e\n\u003cli\u003eand how to become immune to intimidation--among many other skills.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eThe Customer Service Survival Kit\u003c\/em\u003e recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.\u003c\/p\u003e","brand":"Ships in 10 to 15 days","offers":[{"title":"Default Title","offer_id":47996808102046,"sku":"ING-9780814431832","price":29.78,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/files\/9780814431832.jpg?v=1784464730","url":"https:\/\/classicbargains.com.au\/products\/9780814431832","provider":"Classic Bargains Australia","version":"1.0","type":"link"}