{"product_id":"9780814417553","title":"Delivering Knock Your Socks Off Service","description":"Author: Performance Research Associates\u003cbr\u003eISBN: 9780814417553\u003cbr\u003ePublisher: HarperCollins Leadership\u003cbr\u003eYear first published: 22 Feb 2019\u003cbr\u003ePages: 224\u003cbr\u003eFormat: Paperback \/ softback\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\n\u003cp\u003eWhat is quality customer service, and how do you consistently deliver it for your customers Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. \u003c\/p\u003e\u003cp\u003eIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don’t.\u003c\/p\u003e\u003cp\u003eFor over two decades, this book has combined timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, \u003cem\u003eDelivering Knock Your Socks Off Service\u003c\/em\u003e provides you with:\u003c\/p\u003e\u003cp\u003eproven tips and strategies for exceeding customer needs and expectations,\u003c\/p\u003e\u003cp\u003edetermining the right times to bend or break the rules,\u003c\/p\u003e\u003cp\u003ebecoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers,\u003c\/p\u003e\u003cp\u003eunderstanding cultural and generational differences,\u003c\/p\u003e\u003cp\u003eand coping effectively with your most challenging customers. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eDelivering Knock Your Socks Off Service\u003c\/em\u003e delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.\u003c\/p\u003e","brand":"Print on demand - Ships in 1 to 3 months","offers":[{"title":"Default Title","offer_id":47240970338462,"sku":"HPC-9780814417553","price":27.78,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/files\/9780814417553.jpg?v=1780360414","url":"https:\/\/classicbargains.com.au\/products\/9780814417553","provider":"Classic Bargains Australia","version":"1.0","type":"link"}