{"product_id":"9780814416419","title":"Customer Service Training 101: Quick And Easy Techniques That Get Great Results","description":"Author: Evenson, Renee\u003cbr\u003eISBN: 9780814416419\u003cbr\u003ePublisher: AMACOM\u003cbr\u003eYear First Published: 2019\u003cbr\u003ePages: 224\u003cbr\u003eDimensions: 235mm x 185mm x 17mm\u003cbr\u003eFormat: Paperback \/ softback\u003cbr\u003e\u003cbr\u003eDescription: \u003cbr\u003e\u003cbr\u003e\n Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include \"How Do I Measure Up\" self-assessments, and \"Doing It Right\" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.","brand":"To order - ships in 1 to 3 months","offers":[{"title":"Default Title","offer_id":42515573670046,"sku":"HPC-9780814416419","price":39.78,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0400\/9043\/5742\/products\/9780814416419.jpg?v=1679962042","url":"https:\/\/classicbargains.com.au\/products\/9780814416419","provider":"Classic Bargains Australia","version":"1.0","type":"link"}